The Crew Role
Every time you visit a McDonald’s restaurant, you get a little taste of what it’s like to work here.
But if you’re serious about working at McDonald’s, you need to know what it really means to be a Crew Member.
Customer Focus
Do you like working with people?
Are you friendly, courteous and helpful by nature?
Then the good customer service skills which we prize should come easily to you. Our customers expect a quick and accurate service and Crew Members who are always sensitive to their needs.
As a Crew Member you could find yourself dealing with customers at the till or looking after their needs in the dining areas.
Food Preparation
Are you ready for catering on a big scale?
Could you cope with the bustle in a busy kitchen?
Food is our business and our customers expect us to produce fresh and tasty meals every time. We need you to be ready to cook and prepare a wide range of items on our menu.
As a Crew member you could find yourself using a variety of equipment and tools in a busy kitchen and producing food to our consistently high standards.
Cleanliness and Hygiene
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Do you understand the importance of cleanliness and hygiene?
Do you understand the importance of food quality and safety standards?
We expect all our Crew Members to not only work to the legal minimum hygiene standards in food preparation but to exceed those standards.
As a Crew Member you’ll be trained to safely use cleaning equipment and chemical cleaning products.
We will also expect you to meet the high expectations of our customer. But don’t worry, we’ll make sure you have thorough training before you start your first shift.
Customer Care Assistant
Do you think you could make our customers, young and old, feel at home in a McDonald’s restaurant?
Are you prepared to go that extra mile to make sure our customers are satisfied with their experience at McDonald’s?
As a Customer Care Assistant, you could be the first McDonald’s employee a customer meets as they come through the door. You’ll be dealing with all sorts of people and ensuring that all the customer areas run smoothly.
As a Customer Care Assistant you will be expected to:
- Make children, and adults, feel welcome
- Hand out balloons and other McDonald’s gifts
- Look after customers’ specific needs
- Ensure the dining area stays clean
- Keep the toilet area spotless
- Help to create a warm and welcoming atmosphere for everyone
At any time you could also find yourself:
- Taking part in children’s parties
- Anticipate Customer's needs
- Sampling and Balloon Modelling
- Participating in children’s competitions and other special events organised by your restaurant
It will be your responsibility to be open and friendly with everyone and let to your manager know how happy you think the customers are.