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COVID-19 – A message from Paul Pomroy, CEO, McDonald’s UK and Ireland

Following continued developments and updated guidance from the governments and health authorities, I wanted to share an update from McDonald’s UK and Ireland.

Continuing to serve communities across the UK and Ireland

Our restaurants will remain open for as long as it is safe to do so. It has become clear that we need to temporarily change our operations to ensure the wellbeing of our employees and customers consistent with the governments’ guidance on social distancing. Therefore from 5am tomorrow morning all restaurants will close seating areas and temporarily move to being takeaway, Drive Thru and McDelivery only. 

  • No restaurants will offer dine-in or table service;

  • Toilets and handwashing facilities will remain open wherever possible but seating areas and children’s play areas will close;

  • We will continue to implement our strengthened, detailed cleaning procedures both in our restaurants and with our McDelivery partner to ensure we maintain the highest standards of cleanliness and food safety

  • With immediate effect, all of our Drive Thrus and all McDelivery orders via Uber Eats will be contact-free, with no physical contact between customers, employees and couriers wherever possible.

The wellbeing of our employees, customers and suppliers remains of the greatest importance to us and these changes are designed with you all in mind. We have not taken this decision lightly and will continue to review this over the coming days.

Keeping you informed

As this situation evolves, we will continue to keep you updated through email, our social media channels and website. We will ensure our restaurant locator reflects the best available information relating to any necessary closures or further changes to services.

For more information on steps you can take to mitigate the spread of COVID-19, please visit the Department of Health website.

Thank you once again for all your support in keeping one another safe.

Paul Pomroy

Chief Executive Officer, McDonald’s UK and Ireland